Privacy Policy

Last Updated:

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using the Service, including:

• User Identifiers: Telegram chat IDs, Discord channel IDs, usernames, first names, and chat titles
• Faceit Data: Faceit player IDs, nicknames, and player statistics
• Team Information: Team compositions, player associations, and team statistics
• Match Data: Match history, match statistics, and match predictions
• Payment Information: Card tokens for recurring payments (stored securely and processed through Monobank payment processor), subscription plans, and payment transaction status
• Preferences: Language preferences, notification settings (for match events and statistics), number of last matches to display, and subscription preferences

1.2 Information Automatically Collected

When you use the Service, we automatically collect certain information, including:

• Usage Data: Commands used, features accessed, and interaction patterns
• Action Tracking: Number of actions performed (for subscription and trial limits)
• Log Data: Timestamps, error logs, and performance metrics for service operation

1.3 Information from Third Parties

We collect information from third-party services:

• Faceit API: Player statistics, match data, and game information
• Telegram/Discord: User profile information and message data
• Payment Processors: Transaction status and subscription information

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve the Service
• Statistics and Analytics: To generate player statistics (K/D ratio, winrate, average stats), team analytics (team K/D, team ELO, highest ELO), session statistics, and match predictions
• User Experience: To personalize your experience and provide relevant features
• Communication: To send notifications (match events, statistics), updates, and respond to your inquiries through Telegram or Discord
• Payment Processing: To process subscription payments (monthly, quarterly, yearly), manage recurring payments, and track subscription status
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit using HTTPS/TLS protocols
• Secure Storage: Data is stored in secure databases with access controls
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Updates: Security measures are regularly reviewed and updated

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating the Service (e.g., hosting, payment processing via Monobank)
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• With Your Consent: When you explicitly consent to sharing

5. Third-Party Services

The Service integrates with third-party services that have their own privacy policies:

• Faceit: Faceit Privacy Policy
• Telegram: Telegram Privacy Policy
• Discord: Discord Privacy Policy
• Monobank: Payment processing and recurring payment management (subject to Monobank's privacy policy)

We encourage you to review the privacy policies of these third-party services. We are not responsible for the privacy practices of third-party services.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain accurate records for analytics and service improvement

When you delete your account or request data deletion, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data collection or processing activities
• Account Deletion: Delete your account and associated data

To exercise these rights, please contact us through the Service or using the contact information provided below.

8. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including but not limited to the location of our hosting infrastructure and third-party service providers (Faceit, Telegram, Discord, Monobank). These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

10. Cookies and Tracking Technologies

The Service operates as a bot on Telegram and Discord platforms and does not use cookies or web-based tracking technologies. All interactions occur through the messaging platforms' APIs, and we do not track users through browser cookies or similar web technologies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you a notification through the Service (for material changes)

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

• The right to access, update, or delete your personal information
• The right of rectification
• The right to object
• The right of restriction
• The right to data portability
• The right to withdraw consent

Our legal basis for processing your personal information includes:

• Performance of a contract (providing the Service)
• Legitimate interests (service improvement, security)
• Your consent (where applicable)
• Legal obligations

13. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by us
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Telegram: Contact Developer
• Discord: Contact Developer

We will respond to your inquiry within a reasonable timeframe.

15. Consent

By using the Service, you consent to our Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use the Service.